Privacy Policy

Effective Date: July 29, 2026
Last Updated: July 29, 2026

MerceFly LLC (“MerceFly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit mercefly.com, communicate with us, submit a form, request a consultation, or use our eCommerce marketing and management services.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

You may provide personal information when you:

• Complete a contact or consultation form;

• Request information about our services;

• Communicate with us by email, phone, or messaging platform;

• Purchase or subscribe to a service;

• Enter into a service agreement with us;

• Provide access to an eCommerce, advertising, analytics, or marketing account.

This information may include:

• Full name;

• Business or company name;

• Email address;

• Telephone number;

• Billing address;

• Business website;

• Service requirements;

• Project details;

• Account and communication preferences;

• Billing and transaction information;

• Information contained in messages or documents you send us.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Referring website;

• Pages visited;

• Time and date of visits;

• Time spent on pages;

• Clicks and website interactions;

• General geographic location based on your IP address;

• Cookie and tracking identifiers.

We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.

Client Account and Platform Information

When providing services, clients may authorize us to access third-party platforms such as:

• Amazon;

• Shopify;

• Meta Business Manager;

• Google Ads;

• Google Analytics;

• Email marketing platforms;

• Customer relationship management platforms;

• Other eCommerce or advertising systems.

We access and use this information only as necessary to provide the requested services, fulfill our contractual obligations, maintain security, and support the client’s business operations.

Clients are responsible for ensuring that they have the necessary authority to provide us with access to their accounts and data.

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and consultation requests;

• Provide, manage, and improve our services;

• Prepare proposals, quotations, contracts, and invoices;

• Communicate about projects and client accounts;

• Create and optimize eCommerce listings;

• Manage advertising and marketing campaigns;

• Provide email marketing services;

• Analyze website and campaign performance;

• Process payments and maintain transaction records;

• Provide technical and customer support;

• Personalize website experiences;

• Send service-related notices;

• Send promotional communications where permitted by law;

• Prevent fraud, misuse, and security threats;

• Protect our legal rights;

• Comply with legal and regulatory requirements;

• Enforce our agreements and policies.

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

3. Legal Bases for Processing

Where applicable, we may process personal information based on:

• Your consent;

• The performance of a contract with you;

• Steps taken at your request before entering into a contract;

• Our legitimate business interests;

• Compliance with a legal obligation;

• Protection of our legal rights or the rights of others.

Our legitimate interests may include operating our business, responding to customers, improving services, maintaining security, preventing fraud, and conducting appropriate business marketing.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;

• Remember user preferences;

• Understand website traffic and visitor behavior;

• Measure marketing performance;

• Improve website functionality;

• Deliver or measure relevant advertising.

Cookies may be placed by us or by third-party service providers, including analytics, advertising, website hosting, and social media providers.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will request consent before placing non-essential cookies.

5. Analytics and Advertising Services

We may use third-party analytics and advertising tools, such as Google Analytics, Google Ads, Meta Pixel, or similar services.

These providers may collect information about your device, browser, website activity, and interactions with advertisements. They may use cookies, pixels, and similar tracking technologies according to their own privacy policies.

You may be able to manage advertising preferences through your browser, device, cookie-consent settings, or the applicable advertising platform.

6. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business or provide services.

These parties may include:

• Website hosting providers;

• Cloud storage providers;

• Payment processors;

• Accounting and invoicing providers;

• Email and communication platforms;

• Analytics and advertising providers;

• Customer support platforms;

• Contractors and professional service providers;

• Legal advisers, accountants, and auditors;

• Government authorities where legally required.

Service providers are permitted to process information only for the services they provide to us, subject to applicable contractual and legal obligations.

We may also disclose information:

• To comply with a law, court order, subpoena, or lawful government request;

• To investigate suspected fraud or illegal activity;

• To protect our rights, property, systems, clients, or users;

• In connection with a merger, acquisition, financing, restructuring, or sale of business assets;

• With your consent or at your direction.

7. Sale or Sharing of Personal Information

MerceFly LLC does not sell personal information for direct monetary compensation.

However, certain advertising or analytics technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws, even when no money is exchanged.

Where applicable, you may request to opt out of the sale, sharing, or use of your personal information for targeted advertising by contacting us at:

support@mercefly.com

We will process qualifying requests in accordance with applicable law.

8. Payment Information

Payments may be processed through third-party payment processors.

We generally do not directly store complete credit card or debit card details. Payment providers process payment information according to their own privacy policies and security standards.

We may retain transaction details such as the amount paid, payment date, invoice number, billing contact details, and transaction status for accounting, contractual, fraud-prevention, and legal purposes.

9. Email and Marketing Communications

We may send you:

• Project communications;

• Account or service updates;

• Invoices and payment notices;

• Security notifications;

• Marketing emails;

• Promotional offers;

• Business updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from promotional messages will not prevent us from sending essential transactional, contractual, billing, security, or service-related communications.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services;

• Complete client projects;

• Maintain business and transaction records;

• Fulfill contractual obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce agreements;

• Meet tax, accounting, and legal requirements.

The applicable retention period depends on the type of information, the purpose for which it was collected, contractual requirements, legal obligations, and security considerations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access;

• Improper use;

• Loss;

• Alteration;

• Disclosure;

• Destruction.

These measures may include access controls, secure passwords, limited employee or contractor access, encrypted connections, secure storage systems, monitoring, and account-security procedures.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

Clients should protect their account credentials and notify us promptly if they suspect unauthorized access to an account connected to our services.

12. International Data Transfers

MerceFly LLC is based in the United States.

If you access our website or services from another country, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction. Where required, we take appropriate steps to protect personal information transferred internationally.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request restriction of certain processing;

• Object to certain processing;

• Withdraw consent;

• Request a portable copy of certain information;

• Opt out of targeted advertising;

• Opt out of the sale or sharing of personal information;

• Appeal a decision concerning a privacy request;

• Lodge a complaint with an appropriate data-protection authority;

• Exercise privacy rights without unlawful discrimination.

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact:

Email: support@mercefly.com
Phone: +1 619-738-6121

We may request reasonable information to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to identity and authorization verification.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and related laws, subject to applicable eligibility thresholds and exemptions.

These may include the right to:

• Know the categories and specific pieces of personal information collected;

• Know the sources and purposes of collection;

• Know the categories of third parties receiving information;

• Request deletion;

• Request correction;

• Opt out of the sale or sharing of personal information;

• Limit certain uses of sensitive personal information;

• Receive equal service and pricing when exercising privacy rights.

MerceFly LLC does not knowingly discriminate against consumers for exercising applicable privacy rights.

California residents may submit a request through:

support@mercefly.com

We will respond to qualifying and verifiable requests within the timeframe required by applicable law.

15. European Economic Area and United Kingdom Residents

Individuals located in the European Economic Area or the United Kingdom may have rights under applicable data-protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to submit a complaint to the data-protection authority in your country.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing completed before the withdrawal.

16. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 13 years of age. We also do not knowingly offer services directly to children.

If you believe that a child has provided personal information to us, contact us at support@mercefly.com. We will review the request and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. This Privacy Policy does not apply to third-party websites or services.

You should review the privacy policy of any third-party platform before providing personal information.

18. Client Responsibilities

Clients who provide customer, employee, subscriber, or other third-party personal information to MerceFly LLC represent that they:

• Have the legal authority to provide the information;

• Have provided all legally required privacy notices;

• Have obtained any required consent;

• Will use our services in compliance with applicable privacy, advertising, email, and consumer-protection laws.

Unless otherwise agreed in writing, clients remain responsible for determining the lawful purposes and methods of processing personal information contained within their own business accounts.

19. Business Transfers

If MerceFly LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization may continue to use the information subject to this Privacy Policy or a replacement policy provided to affected individuals as required by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;

• Our services;

• Technology;

• Legal requirements;

• Privacy and security procedures.

The revised policy will be posted on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before making material changes affecting how personal information is processed.

21. Contact Us

For questions, concerns, complaints, or privacy requests, contact:

MerceFly LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: support@mercefly.com
Phone: +1 619-738-6121
Website: mercefly.com