Thanks for purchasing our service at mercefly.com operated by MerceFly LLC.
To be eligible for a full/partial refund, you have to inform us via email at support@mercefly.comwithin 07 days of your payment.
If the company starts working on your project, you can not ask for a full refund. You can request for a refund, and the company will asses the works have done and will charge accordingly, including the time spent on communication and everything at the company standard rate, and will refund the balance.
After 07 calendar days (including holidays) from making the payment, if no refund request has been made, MerceFly LLC will charge in full and have the full right to keep the full funds assuming the strategy and plan has been exposed to its client and can be used by any other company causing MerceFly LLC damage.
The nature of work depends on multiple factors that we can not guarantee alone. We do commit to provide our best service but do not guarantee sales, as sales are controlled by the buyers who are not directly related to MerceFly LLC.
Refund requests can be made for the client’s internal reasons, but if the service is delivered, then no refund requests will be entertained.
All refund requests are subject to manual review and approval and are subject to 90-day security hold period.
The approved funds will be released after the security period.